Return Policy

Our Return Policy Customer satisfaction is our goal. If you purchased an item from our web site and you are not 100% satisfied with an item, just return it in its original packaging and in resalable condition within 30 days of receipt for an exchange or refund of the product cost. Shipping and handling charges are not refundable. If you purchased an item at one of our stores, please return item with receipt in its original packaging and in resalable condition within 30 days of purchase for an exchange or refund of the product cost. Please note that items purchased through our catalog or web site must be returned to the below address. Items purchased in a retail store location can be returned at any retail store location. Please send all requested information and merchandise to the following address: Oh My Dog Attn: Returns 209 25th st. Virginia Beach, VA 23451 Please feel free to contact our customer service department at 1-757-822-0035 or store@omdpet.com, should you need any assistance. Books, videos, personalized items and special ordered items are non-refundable and non-returnable.